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Return policy

Return policy

Right of Withdrawal


In case you have purchased an item through the online store or by phone, you can return it within 14 calendar days and receive a full refund.

Returns are accepted provided the returned item is in perfect condition, without signs of wear or use, in its original package.

Moreover, in any case, returned items must include all accompanying documents (package, retail receipt, etc.).

If returned items do not meet the above conditions, we reserve the right not to accept your return/exchange request.

In case returns involve defective items or items different from the ones ordered, shipping costs are free of charge. In any other case, shipping costs are paid by customers. Once the returned item is received, checked and inspected, you will receive a full refund.

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